funbet Privacy Policy

1. Introduction and Scope

funbet ("funbet," "we," "us," or "our") is committed to protecting the privacy and personal data of all individuals who access or use the funbet platform at https://funbet.bid (the "Platform"). This Privacy Policy describes our practices regarding the collection, use, storage, sharing, and protection of personal data in connection with your use of the Platform and all associated services.

This Privacy Policy applies to all registered players, visitors, and any other individuals whose personal data is processed by funbet in connection with the Platform. It should be read together with our Terms and Conditions and Responsible Gaming Policy, both of which are incorporated by reference.

funbet operates in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and the issuances of the National Privacy Commission (NPC). By registering an account or using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein.

2. Personal Data We Collect

funbet collects the following categories of personal data from players and Platform users:

We do not intentionally collect sensitive personal information beyond what is strictly necessary for identity verification and regulatory compliance. Where sensitive data is required (such as government ID details), it is handled with heightened security measures.

3. How We Collect Your Data

funbet collects personal data through the following means:

• Direct Collection: Information you provide when registering an account, completing identity verification, making deposits or withdrawals, contacting customer support, or participating in promotions.
• Automated Collection: Technical and usage data collected automatically when you access the Platform, including through cookies, web beacons, log files, and similar tracking technologies.
• Third-Party Sources: Identity verification data from KYC service providers; fraud and AML screening data from compliance partners; payment data from GCash, PayMaya, BPI, BDO, and Metrobank in connection with your transactions.
• Regulatory Sources: Information received from PAGCOR or other regulatory authorities in connection with licensing compliance, responsible gaming programs, or self-exclusion registers.

4. Legal Basis for Processing

funbet processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012:

• Contractual Necessity: Processing required to perform our contract with you, including operating your account, processing transactions, and providing gaming services.
• Legal Obligation: Processing required to comply with applicable laws and regulations, including PAGCOR licensing requirements, Anti-Money Laundering Act (AMLA) obligations, and tax reporting requirements.
• Legitimate Interests: Processing necessary for funbet's legitimate business interests, including fraud prevention, security monitoring, and platform improvement, where such interests are not overridden by your rights and freedoms.
• Consent: Processing based on your freely given, specific, informed, and unambiguous consent, such as for marketing communications. You may withdraw consent at any time without affecting the lawfulness of prior processing.

5. How We Use Your Personal Data

funbet uses your personal data for the following purposes:

• Creating, managing, and maintaining your funbet account.
• Verifying your identity and age (21+ requirement) in compliance with PAGCOR regulations and Philippine law.
• Processing deposits and withdrawals through your chosen payment method (GCash, PayMaya, BPI, BDO, or Metrobank).
• Providing customer support and resolving disputes or complaints.
• Detecting, investigating, and preventing fraud, money laundering, and other prohibited activities.
• Monitoring gaming activity for responsible gaming purposes, including identifying players who may be at risk of problem gambling.
• Administering bonuses, promotions, and loyalty programs.
• Sending transactional communications such as deposit confirmations, withdrawal notifications, and account security alerts.
• Sending marketing communications where you have provided consent, and managing your marketing preferences.
• Complying with legal and regulatory obligations, including reporting to PAGCOR and other competent authorities.
• Improving the Platform through analytics and user experience research.
• Enforcing our Terms and Conditions and other applicable policies.

6. Sharing and Disclosure of Personal Data

funbet does not sell your personal data. We may share your personal data with the following categories of recipients only to the extent necessary for the purposes described in this Privacy Policy:

• Payment Processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers for the purpose of processing your financial transactions.
• Identity Verification Providers: Third-party KYC and AML screening service providers engaged to verify your identity and comply with anti-money laundering regulations.
• Regulatory Authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other competent Philippine government authorities, where required by law or regulatory directive.
• Technology Service Providers: Cloud hosting providers, cybersecurity firms, and software vendors who process data on our behalf under strict data processing agreements.
• Game Providers: Third-party game software providers who may receive limited gaming session data necessary to operate their games on the Platform.
• Professional Advisors: Legal counsel, auditors, and other professional advisors bound by confidentiality obligations.
• Law Enforcement: Where required by a valid court order, subpoena, or other lawful legal process.

All third parties with whom funbet shares personal data are required to handle such data in accordance with applicable privacy laws and are prohibited from using it for any purpose other than the specific purpose for which it was shared.

7. Cookies and Tracking Technologies

funbet uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files stored on your device when you visit the Platform. We use the following types of cookies:

• Strictly Necessary Cookies: Essential for the Platform to function, including session management, login authentication, and security features. These cannot be disabled.
• Functional Cookies: Remember your preferences such as language settings and display options to provide a more personalized experience.
• Analytics Cookies: Collect aggregated, anonymized data about how players use the Platform to help us understand usage patterns and improve our services.
• Security Cookies: Used to detect and prevent fraudulent activity, unauthorized access, and other security threats.

You can manage cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the Platform. funbet does not use third-party advertising cookies or behavioral tracking cookies for cross-site advertising purposes.

8. Data Retention

funbet retains your personal data for as long as necessary to fulfill the purposes for which it was collected, including satisfying legal, regulatory, accounting, and reporting requirements. The following general retention periods apply:

• Account Data: Retained for the duration of your account and for a minimum of five (5) years following account closure, as required by PAGCOR regulations and the Anti-Money Laundering Act.
• Transaction Records: Retained for a minimum of five (5) years from the date of the transaction in compliance with AMLA requirements.
• Identity Verification Documents: Retained for a minimum of five (5) years following account closure or the completion of the relevant transaction.
• Customer Support Records: Retained for three (3) years from the date of the last interaction.
• Marketing Consent Records: Retained until consent is withdrawn and for a reasonable period thereafter to demonstrate compliance.

When personal data is no longer required, funbet will securely delete or anonymize it in accordance with our data destruction procedures.

9. Data Security

funbet implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. Our security measures include:

• SSL/TLS encryption for all data transmitted between your device and the funbet Platform.
• Encryption of sensitive data at rest, including financial information and identity documents.
• Multi-factor authentication options for player accounts.
• Regular security audits, vulnerability assessments, and penetration testing.
• Strict access controls limiting employee access to personal data on a need-to-know basis.
• Staff training on data privacy and security obligations.
• Incident response procedures for detecting, reporting, and managing personal data breaches.

While funbet takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, funbet will notify you and the National Privacy Commission in accordance with the requirements of the Philippine Data Privacy Act.

10. Your Rights Under the Philippine Data Privacy Act

As a data subject under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by funbet:

• Right to be Informed: The right to be informed of how your personal data is being collected and processed, as set out in this Privacy Policy.
• Right to Access: The right to request a copy of the personal data funbet holds about you and information about how it is being processed.
• Right to Rectification: The right to request correction of inaccurate or incomplete personal data.
• Right to Erasure or Blocking: The right to request deletion or blocking of your personal data where it is no longer necessary for the purpose for which it was collected, subject to our legal retention obligations.
• Right to Object: The right to object to the processing of your personal data, including for direct marketing purposes.
• Right to Data Portability: The right to receive your personal data in a structured, commonly used, and machine-readable format.
• Right to Lodge a Complaint: The right to lodge a complaint with the National Privacy Commission (NPC) if you believe your data privacy rights have been violated.
• Right to Damages: The right to claim compensation for damages sustained due to inaccurate, incomplete, outdated, false, unlawfully obtained, or unauthorized use of personal data.

To exercise any of these rights, please contact our Data Protection Officer using the contact details provided in Section 13 of this Privacy Policy. funbet will respond to all verified requests within thirty (30) days of receipt, or within such extended period as permitted by applicable law.

11. Children's Privacy

The funbet Platform is strictly intended for adults aged 21 years and above, as required by Philippine law and PAGCOR regulations. funbet does not knowingly collect personal data from individuals under the age of 21.

If funbet becomes aware that personal data has been collected from a person under 21 years of age, we will immediately close the relevant account, delete the personal data, and return any deposits in accordance with our Terms and Conditions. If you believe that a minor has registered on the Platform, please contact us immediately at [email protected].

12. Changes to This Privacy Policy

funbet reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable laws, or regulatory requirements. When material changes are made, we will notify registered players by email or through a prominent notice on the Platform prior to the changes taking effect.

The "Last Updated" date at the top of this Privacy Policy indicates when the most recent changes were made. We encourage you to review this Privacy Policy periodically to stay informed about how funbet protects your personal data. Your continued use of the Platform following the effective date of any amendment constitutes your acceptance of the revised Privacy Policy.

13. Contact and Data Protection Officer

funbet has appointed a Data Protection Officer (DPO) in accordance with the requirements of the Philippine Data Privacy Act of 2012. If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data, you may contact our Data Protection Officer through the official support channel available inside your logged-in funbet account dashboard.

For general privacy inquiries, you may also reach us by email at: [email protected]

If you are not satisfied with our response to your privacy concern, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. Please do not include sensitive account information such as passwords or full payment details in any correspondence.